Visitor survey

Have you visited the Oceanarium recently? We value your views - please take a few minutes to complete our customer survey. Leave us your email address at the end of the survey to be entered into a monthly draw to win a family ticket (2 adults & 2 children) to the Oceanarium.

About Your Visit

Q1. Date of visit (dd-mm-yyyy):

Q2. How would you rate the standard of customer service you received from the following departments:

	Excellent	Good	Fair	Poor
Admissions & Giftshop
Displays
Cafe

Q3. Please tell us your thoughts on the displays by rating the following:

	Excellent	Good	Fair	Poor
Quality of Displays
Interactive Displays
Talks & Demonstrations
Value for Money

Q4. How long did you spend in displays?:

0-30 Mins
31 - 60 mins
61-90 mins
91 + mins

Q5. How did you hear about the Oceanarium?:

Prompted by advertising or promotional offer
Passing by & saw building (impromptu visit)
Recommended by a friend or relative
Been before
Other

Other (Please Specify):

Q6. What advertising do you recall seeing (please tick all that apply)?

Oceanarium leaflet
Bus adverts
Bus shelter posters
Radio
Website
Landtrain
Magazine/newspaper
Other

Other (Please State) :

About Your Visit

Q7. How many people were in your party?

1
2
3
4
5
6
7
8+

Q8. Are you...?

Local resident (within 30min drive of the Oceanarium)
Day tripper
On holiday

Q9. If on HOLIDAY, where are/were you staying?

Hotel
B&B/Guesthouse
Holiday/caravan park
Self catering or timeshare
Friends or relatives

Dive Cage Experience - Your Thoughts

Q10. Did you use the interactive dive cage?

Yes	(Go to Q11)
No	(Go to Q13)

Q11. If so, how long did you use the interactive display for?

0-5 minutes
6-10 minutes
11-15 minutes
16-20 minutes
Over 20 minutes

Q12. How would you rate the overall experience and quality of the Interactive Dive Cage display?

Excellent	Good	Fair	Poor

Your Views

Q13. Do you have any further comments or suggestions to make?

Your Details

Q14. We would appreciate if you provided us with your home postcode (for analysis use only):

Q15. If you would like to be entered into the prize draw (and to receive news updates and information about forthcoming events at the Oceanarium), please leave your email address below:

Thank you for taking the time to complete our questionnaire.

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