Covid19: Information for visitors

WELCOME BACK!! 

Visitor numbers will be limited each day, and we will be staggering arrival times to ensure social distancing is met at all times. All visitors including members will need to book their visit in advance. There will be clear instructions on our website how to do this. 

We need to let you know about a few health and safety changes now in place, to ensure the visit is safe for both visitors and staff. The way you normally explore the aquarium might be slightly different, but don’t worry, it will not affect your experience! You’ll still be able to see all of your favourite sea creatures, and they cannot wait!

We will keep you posted on exactly what is happening across our social media channels and here on our website.

 

VISITOR UPDATE - Following the most recent government guidelines, it is mandatory to wear a face covering in indoor spaces. Please ensure you bring a face covering with you. Unless you are under the age of 11, or declare that you have a government listed exemption. You may be refused admission if you attempt to visit the aquarium without a face covering and don’t declare an exemption

Some exemptions apply which can be found detailed here: https://www.gov.uk/government/publications/face-coverings-when-to-wear-o...

 

 

 

During your visit –

We have been working hard behind the scenes to make sure that the aquarium is covid-secure, but does not compromise your experience.

Whilst inside, we ask you to keep to our social distancing markers, and adhere to our new one-way route. Unfortunately we have had to close off our kids play area. Our talks and feeding experiences are currently also suspended.

Our Off-Shore Café is open with restrictions and reduced capacity. We are only accepting card payments, throughout the attraction.

Customer toilets are open, however limited to one person or household up to a maximum of 4 people. 

Unfortunately our pushchair park will be closed.

We would like to thank you in advance for your patience and understanding at this time, as we all work together to adapt a new way of visiting. We’ll have plenty of staff on hand to answer any questions, reassure any worries and to help you adapt to our changes.

To help you keep a safe distance from others, we’ve introduced social distancing markers throughout the aquarium.

One way routes have been put in place throughout the aquarium to adhere to distancing guidelines. These have been clearly signposted as you walk around.

We have over 30 hand sanitising stations location throughout the aquarium, in addition to hand washing facilities. We encourage visitors to use these regularly.

We are respectfully asking visitors who are showing symptoms of Covid-19 not to visit the aquarium.

What we're doing and what we're asking you to do

What we're doing

To facilitate the re-opening of the Oceanarium Bournemouth we have implemented enhanced health and safety measures and followed Government advice for the safety of our staff and guests including conducting a full Covid Secure Risk Assessment.

We are limiting the number of people who can visit so that we can safely manage people and enabling social distancing between visitors, and between visitors and staff.

For a full list of the measures please see our website or ask any member of our staff.

However there remains an inherent risk of exposure to Covid19 in any public place where people are present which cannot be entirely eliminated.  Covid19 is a contagious disease that can lead to severe illness and death. Consequently, it is imperative that all those visiting the Oceanarium Bournemouth behave responsibly and respect the measures that we have put in place. Please do not visit the Oceanarium Bournemouth if you are experiencing symptoms of Covid19 or have any underlying health conditions or are otherwise vulnerable in any way that may put you at risk.

In the absence of any negligence or breach of duty by us, visiting the Oceanarium Bournemouth is entirely at your risk.

Please help us to keep each other healthy.

 For further information please see our Covid19 guidance available on our website or ask any member of our staff for assistance.

You can read our full legal statement here.

Queue Control
We have introduced manned queuing systems to ensure social distancing can be maintained in our main entrance, toilets, catering outlets and our gift shop.

One-way Routes
The route throughout the aquarium will all be one way, from start to finish. This will be clearly signposted to ensure a smooth flow of traffic, and keep all guests at a safe distance.

Closed areas & activities
Unfortunately, we have had to close our Kids play area. All talks and feeding experiences are currently suspended. Our interactive's will not be available until further notice.

Frontline Staff
To protect our visitors and staff, screens have been installed at all our tills and serving locations. Staff will be wearing facemasks, and PPE where appropriate.

Cleaning
We have enhanced cleaning and disinfecting schedules across the park, including toilets, high touch areas, and hand rails.

What we're asking of you

Keep your hands, and fins clean
We have over 30 hand sanitising stations throughout the aquarium, in addition to handwash facilities, to encourage regular hand washing.

Keep your distance
To help you keep a safe distance from others, we’ve introduced social distancing markers throughout the aquarium.

Card Payments
All payments will be card only.

Know when to stay away
We are respectfully asking visitors who are showing symptoms of Covid-19 not to visit the aquarium.

Pushchairs
Our Push Chair Park will be closed and we don’t have any location to store Pushchairs. Please either leave them at home or keep them with you during your visit. Pushchairs left unattended will have to be removed so we can maintain a safe environment.

FAQs - Tickets & Booking

How do I book?

You can book a ticket on our website. You will need to book both a day of visit and an arrival time slot. Arrival time slots will be at 30 minute intervals starting at 10am and ending at 4.30pm to allow a reduced amount of visitors entering the attraction at any one time. You must arrive at the attraction in your 30 minute arrival time slot to guarantee entry. Our reservation system will show you which arrival time slots are available for the selected day of your visit.

How many tickets can I book?

You may book a maximum of 6 tickets for one arrival slot.

I'm a member, do I need to book?

We are limiting the number of visitors in the aquarium at any one time to ensure we can all maintain a safe distance. For this reason and to guarantee entry, all visitors and members will need to book online.

Do I need to book for someone under the age of 3?

You do not need to book a ticket or space for a child under the age of 3. 

I've lost my Membership card, how do I book?

If you get in touch with us soon we can look up your Membership and let you have your number ready to book. You will then need to pop into our admissions desk to collect a replacement card before you can enter the aquarium.

I'm a 2020 Member, will my membership be extended?

All 2020 Memberships have been automatically extended and will now expire on 30/4/2021 (you will not be issued a new card). Renewals will be on sale as usual and there will be an optional discount to reflect the period of closure for those wishing to renew.

I have Tesco Clubcard vouchers, do I need to book?

Yes, you will still need to book online (at no charge) and pay using your Clubcard vouchers on arrival.

I have Ticket Agent vouchers, do I need to book?

You will still need to book online (at no charge) and present your online booking and paper ticket on arrival.

I'm a Bronze Member, when can I visit?

Bronze Members can visit on Sundays only, as per the terms of your membership. If you would like to visit on another day, you can upgrade to a Silver Membership (please call ahead and notify our admissions desk).

I have Ticket Agent vouchers, do I need to book?

You will still need to book online (at no charge) and present your online booking and paper ticket on arrival.

Are Animal Experiences taking place?

Unfortunately we’ve had to suspend all Animal Experience, including sales and bookings. This is while we Covid Assess all experiences and put any new policies and procedures in place. Once this has been done we will be in touch with anyone who has an outstanding booking or voucher.

I have an Animal Experience voucher that's due to expire, what should I do?

Unfortunately we’ve had to suspend all Animal Experience, including sales and bookings. Vouchers will be extended where necessary.

When will Memberships be back on sale?

We have currently suspended sales of new 2020 Memberships, due to a reduced administration capacity. We hope to start selling 2021 Memberships at the end of the Summer.

FAQs - About your visit

What to do on arrival?

You will need to bring your valid ticket and arrival time slot reservation with you ready to show our staff. A digital version is preferred. You will not be able to gain access to the attraction without both these.

Can I come in and out, can I stay all day?

In order to maintain social distancing your ticket allows you one visit of a maximum of two hours from the commencement of your arrival timeslot. So if you book the 10am to 10.30am arrival slot you will need to finish your visit by 12pm regardless of whether you arrive at 10am or 10.30am. This will ensure we maintain our reduced capacity numbers.

Will the toilets be open?

Our toilets will be open as normal. However, we are limiting the number of people that can be in a space at any one time, there will be a member of the team stationed outside every toilet to ensure we don’t exceed numbers. Toilets will be available at the beginning, mid-point and end of your visit journey. However in order to maintain our one way system once you have passed a toilet it won’t be possible to double back to return to that toilet and you will need to continue to the next available toilet on your journey.

Do I have to wear a facemask?

As of Saturday 8th August, face masks or face coverings are now required according to current UK Government Regulations, therefore they will be required in the aquarium. Unless you are under the age of 11, or declare that you have a government listed exemption. Our staff will be wearing face masks at all times. 

Some exemptions apply which can be found detailed here: https://www.gov.uk/government/publications/face-coverings-when-to-wear-o...

Will food and drink be available?

Any catering outlets which are open may be offering a reduced menu. There will be a selection of drinks, pre-packaged sandwiches, ice creams and hot food available.

Will the shop be open?

The Gift Shop will be open, but with a limited capacity to allow for social distancing. It will only be open to those exiting the aquarium and at peak times there may be a queue to enter.

Why are there no talks or displays?

In an effort to maintain social distancing, we do not want to provide any activities which would encourage groups of people to gather in one specific place. For this reason, we have suspended all in-person talks, feeds and displays. 

What safety measures are in place regarding Covid-19?

You can find out about all of our measures throughout this page, however in summary –
• Enhanced cleaning and disinfecting routines throughout the park
• Appropriate PPE has been provided for staff where required
• Perspex screens have been installed on all counters and at till points
• We have over 30 hand sanitising stations throughout the aquarium
• Social distancing markers are in place
• One-way routes have been introduced throughout
• The kids play area has been closed
• Talks and displays have been suspended to discourage crowds
• Catering Outlets will be open with a reduced capacity, encouraging takeaway and with enhanced cleaning measures in place
• All of our staff have been trained in our new policies and protocols and the way we work in many departments has been adapted.
We are following UK Government guidelines and may be amending these measures as and when the guidelines change.

 

BOOKINGS AVAILABLE NOW!

If you've read through the details above and would like to book your visit, you can do so using the options below. Just pick the one that applies to you and you'll be directed to our booking system. 

 

          

 

 

We'll keep you posted on exactly what’s happening across our social media and on our website!

 

Children under 3 yrs FREE!! See other tickets

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