Covid19: Information for visitors
CHANGES FROM TUESDAY 30TH NOVEMBER
From Tuesday 30th November face coverings that cover the nose and mouth will be mandatory for all visitors in all parts of the aquarium except the Offshore Café or when using the outside terraces. We will refuse entry to all visitors not wearing a face covering over the nose and mouth on arrival except those who declare a government-listed exemption.
- Whilst inside, we ask you to continue to keep social distancing throughout and face coverings are now a mandatory requirement again.
- Visitor numbers will still be limited each day, and arrival times staggered to ensure social distancing is met at all times.
- We are only accepting card payments, throughout the attraction.
- Our toilets are open.
- Our Offshore café is open.
- Our pushchair park remains closed.
If you are a voucher holder, you will be unable to book your visit in advance. Please bring your tickets with you on the day of your visit to gain entry into an available time slot.
We would like to thank you in advance for your patience and understanding at this time, as we all work together to adapt a new way of visiting. We’ll have plenty of staff on hand to answer any questions, reassure any worries and to help you adapt to our changes.
Whilst inside, we ask you to continue to keep social distancing and wear a face covering.
We have over 30 hand sanitising stations location throughout the aquarium, in addition to hand washing facilities. We encourage visitors to use these regularly.
What we're doing
To facilitate the re-opening of the Oceanarium Bournemouth we have implemented enhanced health and safety measures and followed Government advice for the safety of our staff and guests including conducting a full Covid Secure Risk Assessment.
We are limiting the number of people who can visit so that we can safely manage people and enabling social distancing between visitors, and between visitors and staff.
There remains an inherent risk of exposure to Covid19 in any public place where people are present which cannot be entirely eliminated. Covid19 is a contagious disease that can lead to severe illness and death. Consequently, it is imperative that all those visiting the Oceanarium Bournemouth behave responsibly and respect the measures that we have put in place. Please do not visit the Oceanarium Bournemouth if you are experiencing symptoms of Covid19 or have any underlying health conditions or are otherwise vulnerable in any way that may put you at risk.
In the absence of any negligence or breach of duty by us, visiting the Oceanarium Bournemouth is entirely at your risk.
Please help us to keep each other healthy.
Closed areas & activities
All talks and feeding experiences are currently suspended.
To protect our visitors and staff, screens have been installed at all our tills and serving locations. Staff will be wearing facemasks, and PPE where appropriate.
We have enhanced cleaning and disinfecting schedules across the park, including toilets, high touch areas, and hand rails.
What we're asking of you
Wear a Face Covering
A Face covering must be worn at all times over your nose and mouth unless you are under the age of 11, or declare that you have a government listed exemption. Some exemptions apply, click HERE for more info.
Keep your hands, and fins clean
We have over 30 hand sanitising stations throughout the aquarium, in addition to handwash facilities, to encourage regular hand washing.
Keep your distance
To help you keep a safe distance from others, we’ve introduced social distancing markers throughout the aquarium.
All payments will be card only.
Know when to stay away
We are respectfully asking visitors who are showing symptoms of Covid-19 not to visit the aquarium.
Our Push Chair Park will be closed and we don’t have any location to store Pushchairs. Please either leave them at home or keep them with you during your visit. Pushchairs left unattended will have to be removed so we can maintain a safe environment.
How do I book?
You can book a ticket on our website. You will need to book both a day of visit and an arrival time slot. Arrival time slots will be at 30 minute intervals starting at 10am and ending at 4.30pm to allow a reduced amount of visitors entering the attraction at any one time. You must arrive at the attraction in your 30 minute arrival time slot to guarantee entry. Our reservation system will show you which arrival time slots are available for the selected day of your visit.
I'm a member, do I need to book?
We are limiting the number of visitors in the aquarium at any one time to ensure we can all maintain a safe distance. For this reason and to guarantee entry, all visitors and members will need to book online.
Do I need to book for someone under the age of 3?
You do not need to book a ticket or space for a child under the age of 3.
I've lost my Membership card, how do I book?
If you get in touch with us soon we can look up your Membership and let you have your number ready to book. You will then need to pop into our admissions desk to collect a replacement card before you can enter the aquarium.
I'm a 2020 Member, will my membership be extended?
All 2020 Memberships have been automatically extended and will now expire on 31/8/2021 (you will not be issued a new card).
I have Tesco Clubcard vouchers, do I need to book?
Unfortunately we cannot reserve entry for Tesco voucher holders, you will need to turn up on the day to book and pay using your Clubcard vouchers on arrival. Please print off your Tesco email clearly or show the Tesco voucher on your phone when you arrive. Please note that vouchers are valid against standard gate price tickets only (not online prices).
I have Ticket Agent vouchers, do I need to book?
Visits cannot be booked in advance. If you have a ticket agent voucher, please check availability from our admissions desk on the day of your visit. Please present your online booking and paper ticket on arrival.
I'm a Bronze Member, when can I visit?
Bronze Members can visit on Sundays only, as per the terms of your membership. If you would like to visit on another day, you can upgrade to a Silver Membership (please call ahead and notify our admissions desk).
Are Animal Experiences taking place?
Unfortunately, we’ve had to suspend all Animal Experience, including sales and bookings. This is while we Covid Assess all experiences and put any new policies and procedures in place. Once this has been done we will be in touch with anyone who has an outstanding booking or voucher.
I have an Animal Experience voucher that's due to expire, what should I do?
Unfortunately, we’ve had to suspend all Animal Experience, including sales and bookings. Vouchers will be extended where necessary.
What to do on arrival?
You will need to bring your valid ticket and arrival time slot reservation with you ready to show our staff. A digital version is preferred. You will not be able to gain access to the attraction without this.
Can I come in and out, can I stay all day?
There is no longer a time limit on the duration of your visit, and you may walk around the aquarium more than once. However, visitors must still arrive at their booked time slot and cannot revisit later in the day.
Will the toilets be open?
Our toilets will be open as normal.
Do I have to wear a facemask?
We ask visitors to continue to wear a face-covering inside the aquarium unless you are under the age of 11, or declare that you have a government listed exemption. Our staff will be wearing face masks at all times. Some exemptions apply which can be found detailed here.
Will food and drink be available?
Yes! Our Offshore café is open.
Will the shop be open?
The Gift Shop will be open. At peak times there may be a queue to enter.
Why are there no talks or displays?
In an effort to maintain social distancing, we do not want to provide any activities which would encourage groups of people to gather in one specific place. For this reason, we have suspended all in-person talks, feeds and displays.
What safety measures are in place regarding Covid-19?
You can find out about all of our measures throughout this page, however in summary –
• Enhanced cleaning and disinfecting routines throughout the park
• Appropriate PPE has been provided for staff where required
• Perspex screens have been installed on all counters and at till points
• We have over 30 hand sanitising stations throughout the aquarium
• Social distancing markers are in place
• Talks and displays have been suspended to discourage crowds
• All of our staff have been trained in our new policies and protocols and the way we work in many departments has been adapted.
We are following UK Government guidelines and may be amending these measures as and when the guidelines change.
If you've read through the details above and would like to book your visit, you can do so using the options below. Just pick the one that applies to you and you'll be directed to our booking system.
We'll keep you posted on exactly what’s happening across our social media and on our website!