Covid19: Information for visitors
Covid-19: Information for Visitors
NATIONAL LOCKDOWN - WE ARE NOW CLOSED.
We hope to re-open again soon, and will let you know as soon as we are able to.
If you have booked tickets during this period, don’t worry we will keep hold of them, and as soon as we are able to re-open we can rearrange your visit.
Visitor numbers will be limited each day, and we will be staggering arrival times to ensure social distancing is met at all times. We also increased cleaning and disinfecting routines. All visitors including members will need to book their visit in advance. Please click HERE if you are a member to book your time slot.
During your visit
To keep our visitors and staff as safe as possible we have been working hard to make sure that the aquarium is covid-secure, but does not compromise your experience. Whilst inside, we ask you to keep to our social distancing markers, and adhere to our new one-way route.
A Face covering must be worn at all times over your nose and mouth unless you are under the age of 11, or declare that you have a government listed exemption. You may be refused admission if you attempt to visit the aquarium without a face covering and don’t declare an exemption. Some exemptions apply, click HERE for more info.
NHS Track and Trace app must be used to scan our unique QR code when you visit both our Offshore Café, and when entering the Oceanarium to check in.
Our Offshore Café is open with restrictions and reduced capacity. Food and drink purchased from inside the Offshore Café MUST be consumed at a table. Visitors are not permitted to take any food or drink into the aquarium. Visitors may still use our Take Away service from the Kiosk outside. We are only accepting card payments, throughout the attraction.
Customer toilets are open, however limited to one person or household up to a maximum of 4 people.
We would like to thank you in advance for your patience and understanding at this time, as we all work together to adapt a new way of visiting. We’ll have plenty of staff on hand to answer any questions, reassure any worries and to help you adapt to our changes.
To help you keep a safe distance from others, we’ve introduced social distancing markers throughout the aquarium.
One way routes have been put in place throughout the aquarium to adhere to distancing guidelines. These have been clearly signposted as you walk around.
We have over 30 hand sanitising stations location throughout the aquarium, in addition to hand washing facilities. We encourage visitors to use these regularly.
What we're doing
To facilitate the re-opening of the Oceanarium Bournemouth we have implemented enhanced health and safety measures and followed Government advice for the safety of our staff and guests including conducting a full Covid Secure Risk Assessment.
We are limiting the number of people who can visit so that we can safely manage people and enabling social distancing between visitors, and between visitors and staff.
For a full list of the measures please see our website or ask any member of our staff.
However there remains an inherent risk of exposure to Covid19 in any public place where people are present which cannot be entirely eliminated. Covid19 is a contagious disease that can lead to severe illness and death. Consequently, it is imperative that all those visiting the Oceanarium Bournemouth behave responsibly and respect the measures that we have put in place. Please do not visit the Oceanarium Bournemouth if you are experiencing symptoms of Covid19 or have any underlying health conditions or are otherwise vulnerable in any way that may put you at risk.
In the absence of any negligence or breach of duty by us, visiting the Oceanarium Bournemouth is entirely at your risk.
Please help us to keep each other healthy.
For further information please see our Covid19 guidance available on our website or ask any member of our staff for assistance.
We have introduced manned queuing systems to ensure social distancing can be maintained in our main entrance, toilets, catering outlets and our gift shop.
The route throughout the aquarium will all be one way, from start to finish. This will be clearly signposted to ensure a smooth flow of traffic, and keep all guests at a safe distance.
Closed areas & activities
Unfortunately, we have had to close our Kids play area. All talks and feeding experiences are currently suspended. Our interactive's will not be available until further notice.
To protect our visitors and staff, screens have been installed at all our tills and serving locations. Staff will be wearing facemasks, and PPE where appropriate.
We have enhanced cleaning and disinfecting schedules across the park, including toilets, high touch areas, and hand rails.
What we're asking of you
Keep your hands, and fins clean
We have over 30 hand sanitising stations throughout the aquarium, in addition to handwash facilities, to encourage regular hand washing.
Keep your distance
To help you keep a safe distance from others, we’ve introduced social distancing markers throughout the aquarium.
All payments will be card only.
Know when to stay away
We are respectfully asking visitors who are showing symptoms of Covid-19 not to visit the aquarium.
Our Push Chair Park will be closed and we don’t have any location to store Pushchairs. Please either leave them at home or keep them with you during your visit. Pushchairs left unattended will have to be removed so we can maintain a safe environment.
You can book a ticket on our website. You will need to book both a day of visit and an arrival time slot. Arrival time slots will be at 30 minute intervals starting at 10am and ending at 3.30pm to allow a reduced amount of visitors entering the attraction at any one time. You must arrive at the attraction in your 30 minute arrival time slot to guarantee entry. Our reservation system will show you which arrival time slots are available for the selected day of your visit.
How many tickets can I book?
You may book a maximum of 6 tickets for one arrival slot.
I'm a member, do I need to book?
We are limiting the number of visitors in the aquarium at any one time to ensure we can all maintain a safe distance. For this reason and to guarantee entry, all visitors and members will need to book online.
Do I need to book for someone under the age of 3?
You do not need to book a ticket or space for a child under the age of 3.
I've lost my Membership card, how do I book?
If you get in touch with us soon we can look up your Membership and let you have your number ready to book. You will then need to pop into our admissions desk to collect a replacement card before you can enter the aquarium.
I'm a 2020 Member, will my membership be extended?
All 2020 Memberships have been automatically extended and will now expire on 31/5/2021 (you will not be issued a new card). Renewals will be on sale as usual and there will be an optional discount to reflect the period of closure for those wishing to renew.
I have Tesco Clubcard vouchers, do I need to book?
Yes, you will still need to reserve an arrival time slot (at no charge) and pay using your Clubcard vouchers on arrival. Please print off your Tesco email clearly or show the Tesco voucher on your phone when you arrive. Please note that vouchers are valid against standard gate price tickets only (not online prices).
I have Ticket Agent vouchers, do I need to book?
You will still need to book online (at no charge) and present your online booking and paper ticket on arrival.
I'm a Bronze Member, when can I visit?
Bronze Members can visit on Sundays only, as per the terms of your membership. If you would like to visit on another day, you can upgrade to a Silver Membership (please call ahead and notify our admissions desk).
Are Animal Experiences taking place?
Unfortunately we’ve had to suspend all Animal Experience, including sales and bookings. This is while we Covid Assess all experiences and put any new policies and procedures in place. Once this has been done we will be in touch with anyone who has an outstanding booking or voucher.
I have an Animal Experience voucher that's due to expire, what should I do?
Unfortunately we’ve had to suspend all Animal Experience, including sales and bookings. Vouchers will be extended where necessary.
What to do on arrival?
You will need to bring your valid ticket and arrival time slot reservation with you ready to show our staff. A digital version is preferred. You will not be able to gain access to the attraction without both these.
Can I come in and out, can I stay all day?
In order to maintain social distancing your ticket allows you one visit of a maximum of two hours from the commencement of your arrival timeslot. So if you book the 10am to 10.30am arrival slot you will need to finish your visit by 12pm regardless of whether you arrive at 10am or 10.30am. This will ensure we maintain our reduced capacity numbers.
Will the toilets be open?
Our toilets will be open as normal. However, we are limiting the number of people that can be in a space at any one time, there will be a member of the team stationed outside every toilet to ensure we don’t exceed numbers. Toilets will be available at the beginning, mid-point and end of your visit journey. However in order to maintain our one way system once you have passed a toilet it won’t be possible to double back to return to that toilet and you will need to continue to the next available toilet on your journey.
Do I have to wear a facemask?
As of Saturday 8th August, face masks or face coverings are now required according to current UK Government Regulations, therefore they will be required in the aquarium. Unless you are under the age of 11, or declare that you have a government listed exemption. Our staff will be wearing face masks at all times.
Some exemptions apply which can be found detailed here: https://www.gov.uk/government/publications/face-coverings-when-to-wear-o...
Will food and drink be available?
Any catering outlets which are open may be offering a reduced menu. There will be a selection of drinks, pre-packaged sandwiches, ice creams and hot food available.
Will the shop be open?
The Gift Shop will be open, but with a limited capacity to allow for social distancing. It will only be open to those exiting the aquarium and at peak times there may be a queue to enter.
Why are there no talks or displays?
In an effort to maintain social distancing, we do not want to provide any activities which would encourage groups of people to gather in one specific place. For this reason, we have suspended all in-person talks, feeds and displays.
What safety measures are in place regarding Covid-19?
You can find out about all of our measures throughout this page, however in summary –
• Enhanced cleaning and disinfecting routines throughout the park
• Appropriate PPE has been provided for staff where required
• Perspex screens have been installed on all counters and at till points
• We have over 30 hand sanitising stations throughout the aquarium
• Social distancing markers are in place
• One-way routes have been introduced throughout
• The kids play area has been closed
• Talks and displays have been suspended to discourage crowds
• Catering Outlets will be open with a reduced capacity, encouraging takeaway and with enhanced cleaning measures in place
• All of our staff have been trained in our new policies and protocols and the way we work in many departments has been adapted.
We are following UK Government guidelines and may be amending these measures as and when the guidelines change.
BOOKINGS AVAILABLE NOW!
If you've read through the details above and would like to book your visit, you can do so using the options below. Just pick the one that applies to you and you'll be directed to our booking system.
We'll keep you posted on exactly what’s happening across our social media and on our website!