Adult - aged 16 – 59 years
Senior - aged 60 years +
Student - must show valid student ID
Child - aged 3- 15 years inclusive and must be accompanied by a responsible adult
Family - maximum of 2 adults
Disabled - must show proof of disability – DLA/PIP, blue badge or letter from GP
Carer - any adult accompanying a person with disabilities (no additional proof required)
Group - pre-booked with minimum 10 people
Under 3s - Children aged 2 years and under are admitted free of charge to the Oceanarium (and do not require a ticket)
The terms and conditions under which the membership is offered are listed below:
We aim to provide an excellent standard of customer care, creating a warm and friendly environment which will ensure our visitors get the best experience during their visit.
We acknowledge that occasionally things can go wrong, leading to visitors wanting to make a complaint and we welcome this feedback as we can review and adjust our operation to better suit the needs of our visitors.
It is usually best to resolve the complaint at the time by speaking to one of our members of staff. If they are not the right person for you to speak with they will be able to contact the relevant person for you and there is always a Duty Manager available.
If you are unable to make a complaint at the time, please contact us as soon as possible, detailing the following information:
You can contact us by email to email@example.com or by post to Oceanarium, Pier Approach, Bournemouth, BH2 5AA
The sooner you can get in touch with us, the sooner we’ll be able to help you. We aim to resolve complaints within 14 days of receiving them.